You may return items to our office located at: 200 West Monroe Street, Chicago, IL 60606 Suite 620. You must include your order number in the package. Returns must be postmarked within thirty (30) days of delivery, must be in original condition, and must include all original packaging and accessories. Returns are subject to restocking fees plus shipping charges. Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error may be subject to additional fees. You must report all defects or damages to us within fourteen (14) days of delivery. There will be zero (0) restocking charges assessed for defective or damaged items. All customers will be notified in writing to work through any disputed conditions before any refunds are held. Any claims for damage and/or shortages must be made within 14 days of the receipt of shipment. You are responsible for reviewing and verifying products for issues of fit, compatibility, size, etc. prior to placing an order. If the product description does not explicitly state details of such nature please conduct research accordingly prior to purchase.